Many restaurant owners avoid dealing with employee issues because they’re afraid of the discomfort or damaging relationships.
But there's a proven way to make feedback quick, clear, and effective - so your restaurant team operates as a highly effective team.
Whether you’re a single-location or multi-unit restaurant owner, you’ll discover a simple framework for delivering feedback that drives real behaviour change.
You’ll also learn why the common "sandwich" approach that many restaurant owners use often backfires.
Instead, you’ll see the exact 3-step framework for delivering criticism without creating defensive responses.
Key moments:
00:01:00 Problems with the "shit sandwich" method
00:03:10 Three key elements of effective feedback
00:04:35 How to escalate feedback appropriately
00:06:35 Importance of quick, consistent feedback
00:08:35 Getting employees to solve their own issues
00:11:35 Making expectations crystal clear
00:12:30 Benefits of frequent, quick feedback sessions
Whether you're dealing with tardiness, performance issues, or standards not being met - you'll learn exactly what to say, how to handle excuses, and when to escalate issues properly.
Which means you can grow your restaurant without the stress of employee issues keeping you up at night.
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These proven strategies could transform your restaurant's bottom line.
✅ About Us ✅
The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.
Andrew successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.