You can reduce call-outs in your restaurant by 90% - all while creating a team that actually has each other's backs. The secret isn't threats or punishment. It's systems and culture.
In this episode of Restaurant Growth Accelerator, Andrew Scott and Dave Doyle share proven strategies to significantly reduce call-outs and no-shows in your restaurant, including:
✅ How to create breathing room with a highly effective staffing method
✅ How to implement an effective attendance policy
✅ Clear escalation protocols for handling call-outs
✅ An unusual but effective "Attendance Golf" system that gamifies attendance
✅ How to uncover who's helping versus hurting the team
PLUS, you’ll also hear about the simple spreadsheet system that has transformed entire restaurant cultures by aligning team interests with business needs.
Key moments:
00:02:00 Ridiculous call-out excuses
00:04:21 Tracking call-out patterns
00:05:31 The bad apple effect
00:06:21 Scheduling and staffing policies
00:08:41 The 110% staffing solution
00:12:11 Effective sick call policies
00:14:31 Addressing problem employees
00:16:21 Creating a supportive team culture
00:20:01 The Attendance Golf system
00:23:31 Gamification and transparency
00:25:11 Aligning interests for success
Don't miss this episode packed with actionable strategies to stop working in your restaurant, covering call-outs, and start working on growing it instead.
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These proven strategies could transform your restaurant's bottom line.
✅ About Us ✅
The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.
Andrew successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.