Think hiring a restaurant manager will free up your time and boost profits? Think again.
Many restaurant owners watch sales tank, staff turnover explode, and food costs spiral out of control - often within months - because they made one fatal management mistake.
In this episode of Restaurant Growth Accelerator, I share my personal story of opening a second location, hiring a manager, and watching my once-successful business collapse.
You’ll hear exactly how promoting the wrong person - without proper restaurant management training - led to burnout, lost staff, and more.
Tune in to discover:
✅ The critical difference between worker skills vs. management skills most owners overlook
✅ Why promoting your best worker can create your worst manager
✅ How to hire restaurant managers who WILL do the job (not just those who CAN do it)
✅ A proven 6 to 8-month restaurant manager training program that builds real leadership skills
✅ The anonymous employee survey system that reveals hidden management problems before they explode
You’ll learn how to set management expectations, run performance evaluations, and build a restaurant management system that works in any multi-location or independent restaurant.
Key Points:
00:00:20 Manager Disaster Story
00:01:40 Second Location Opening Chaos
00:04:00 Manager Demands Raise
00:07:40 Worker Skills vs Manager Skills
00:11:00 Burger Production Math Example
00:14:20 Setting Management Expectations
00:18:40 Anonymous Employee Surveys
00:23:40 Hiring "Will Do" vs "Can Do"
00:31:00 Systemizing Soft Skills Training
Whether you’re hiring your first manager or trying to fix a failing one, this episode gives you the restaurant leadership skills you need to prevent burnout, reduce staff turnover, and create a business that runs without you.
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These proven strategies could transform your restaurant's bottom line.
✅ About Us ✅
The Restaurant Growth Accelerator Podcast is hosted by Andrew Scott - founder of OwnerShift Training.
Andrew successfully scaled his restaurant business to 4 locations while working a handful of hours each week. He’s since helped over 1000 restaurant owners increase their sales, profits, and free time - and he’d love to help you too.